Answer Buddy > Setting it up

Settings

Time zone

Shows the time zone every schedule and report uses. For example, a feed that runs "daily at 03:00" runs at 03:00 in this zone. Ask us to change it.

Member-only content

Whether content restricted in iMIS is included in search, and who can see it.

  • On: members see the content their iMIS security groups allow. Everyone else sees public content only.
  • Temporarily disabled: everyone sees public content only. Member content stays in search and returns the moment you switch back on. Use this if you need to pause member content quickly.
  • Off: member content is removed from search. It asks you to confirm. Switching back on needs a full re-import, so talk to us first.

Cost per enquiry (optional)

What it costs your team, in staff time, to answer one enquiry from a member. When you enter it, Overview estimates the staff time the assistant saved. We never supply this figure.

  1. Work it out: the hourly cost of the person who answers enquiries, times the share of an hour a typical reply takes.
  2. Enter it in Cost of one enquiry, choose the Currency, and click Save figure.

Remove figure takes the estimate off Overview.

Search Ranking

Settings that tune how results are ordered. Changes apply immediately to every search. Please ask us before changing them.