Your weekly ten minutes
Search gets better when someone spends ten minutes a week on what did not go well. This is the routine.
- Open Overview, then the Worklist tab. It shows Needs attention first: searches that found nothing, then searches nobody clicked and the assistant did not answer. The busiest come first.
- Click a search to open its full story. It shows how often it was searched, what came back, what people opened, and why it went wrong.
- Choose one of four fixes. Nearly every row is one of these:
- Members use a different word: add a synonym.
- The right page exists but is not first: pin it.
- The destination is a login page or another site: add a promotion.
- Nothing on your website answers it: add a paragraph to the right page, or write an answer.
- Use the row menu. The "…" on each row offers Add synonym, Pin a result, Create promotion and Write an answer, with the search already filled in.
- Send us the rest. If a row fits none of the four, tell us the search, what you expected, and what you got.
Rows that look like a person's name have no menu. They are grouped, and their words are not shown.