The admin site
Opening it
Sign in to your iMIS staff site as usual, then go to the Answer Buddy admin page. There is no separate password. What you can see is controlled by your normal staff permissions, so your own iMIS administrator decides who has access.
Finding your way around
Everything lives in one row of tabs across the top:
| Tab | What it is for |
|---|---|
| Overview | Start here. What members searched, what they could not find, and reports on your website. |
| Documents | Everything in search, and why a page is or is not in it. |
| Crawls | The overnight read of your website, and the exclusion list. |
| iMIS Feeds | The records imported from iMIS. Set up with us. |
| Synonyms | Words that mean the same thing. |
| Answers | Answers your team writes for questions no page answers. |
| Pinned | Pages that must come first for a phrase. |
| Promotions | Cards you write, pointing anywhere. |
| Searches | The search boxes on your site and what each covers. Set up with us. |
| Metadata Rules | The fields behind your filters. Set up with us. |
| Settings | Member-only content, cost per enquiry and time zone. |
| Search Experience | How search looks and behaves for members. |
| Documentation | Help inside the admin site. |
Common jobs, and where to do them
| You want to | Go to |
|---|---|
| Make a page come first | Pinned, then Pin a result. |
| Point people at a login page, the cart, or another site | Promotions, then Add promotion. |
| Handle members using a different word | Synonyms, then Add group. |
| Answer a question no page answers | Answers, then Write an answer. |
| Find out why a page is, or is not, in search | Documents, then the row menu, or the Page not in this list? box. |
| Take one page out of search | Documents, row menu, Hide. |
| See what is broken on your website | Overview, Reports, Broken links on your website. |
Adding and editing opens a full-page form in place of the list. Use the ‹ Back to link at the top to return without saving.
Most screens open with a one-line explanation. Click How this works under it to read more.