Getting started
This page is for the staff who will look after Answer Buddy; usually the web editor, communications or member services.
What Pseudo Code sets up with you
- The connection to your iMIS, and the feeds that bring in events, resources and other records.
- What is searchable, and for which audience.
- The search on your website pages, and how it looks.
- Your access to the admin site.
What you do in your first week
- Open the admin site. Sign in to your iMIS staff site as usual, then go to the Answer Buddy admin page. There is no separate password. Your own iMIS administrator decides which staff can open it.
- Look at Overview. Check the time period at the top. It starts at the last 30 days, and every number on the screen follows it.
- Do your first weekly ten minutes. See Your weekly ten minutes.
- Enter your cost per enquiry if you want the Overview to estimate staff time saved. See Settings.
The first week has fewer searches to learn from. The lists become more useful as members use the search.